Privacy Policy for AZ IV Medics

Effective Date: January 17, 2025

Last Updated: January 17, 2025

AZ IV Medics ("we," "our," or "us") is committed to safeguarding your privacy and ensuring transparency about how your personal information is collected, used, and shared. This Privacy Policy applies to all visitors to our website (https://www.azivmedics.com/), individuals who schedule appointments, and anyone who utilizes our services. By interacting with our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services, process transactions, and enhance your experience. The information we collect includes:

1.1 Personal Information

Personal information is any data that identifies you as an individual. You may provide this information voluntarily when you:

Schedule an Appointment: Includes name, contact details (phone number and email address), date of birth, and medical history.
Complete a Health Assessment: Includes detailed information about your medical history, current medications, allergies, and other health-related information necessary to provide safe and effective IV therapy services.
Make Payments: Includes billing details, credit/debit card numbers, and transaction history.
Contact Us or Submit an Inquiry: Includes any information shared via phone, email, website forms, or social media platforms.
Subscribe to Communications: Includes your email address and preferences when signing up for newsletters or promotions.

1.2 Non-Personal Information

Non-personal information does not directly identify you but helps us understand how our website and services are used:

Technical Information: Includes your IP address, browser type, operating system, device type, and language preferences.
Usage Data: Includes details about your interactions with our website, such as pages visited, time spent on each page, and navigation patterns.
Cookies and Similar Technologies: We use cookies and tracking technologies to collect data about your preferences and enhance your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Enhance Services

Scheduling and Managing Appointments: Ensuring seamless appointment booking and confirmations.
Delivering Personalized IV Therapy Treatments: Using your health history to tailor services to your specific needs.
Processing Payments Securely: Handling payment transactions with PCI-compliant providers.
Communicating About Your Appointments: Sending reminders, confirmations, and follow-ups.

2.2 To Improve Your Experience

Enhancing Website Functionality: Using analytical data to optimize website design and improve usability.
Personalizing Content and Offers: Tailoring promotional content based on your preferences and service history.
Developing New Services: Identifying trends and customer needs to expand our service offerings.

2.3 For Communication

Customer Support: Responding to inquiries and resolving issues efficiently.
Marketing and Promotions: Sending newsletters, promotional offers, and event announcements. (You may opt-out at any time.)
Educational Resources: Sharing health tips, service updates, and other valuable information.

3. How We Share Your Information

We are committed to maintaining the confidentiality of your information and only share it under specific circumstances:

3.1 With Service Providers

We may share your information with trusted third parties who assist in delivering our services, including:

Payment Processors: To handle secure payment transactions.
Marketing Platforms: For email campaigns, promotions, and surveys.
IT and Website Hosting Providers: To maintain and secure our digital platforms.

3.2 For Legal and Safety Purposes

We may disclose your information:

To comply with applicable laws, regulations, or legal processes.
To protect the rights, property, or safety of AZ IV Medics, our clients, or the public.
To enforce our Terms of Service or other agreements.

3.3 In Business Transactions

If AZ IV Medics is involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. You will be notified of any such change in ownership or transfer of your personal information.

4. Data Security

We take data security seriously and employ industry-standard measures to protect your personal information:

Encryption: Sensitive data, including payment information, is encrypted during transmission and storage.
Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their duties.
Security Monitoring: Regular audits and security checks are conducted to identify and address vulnerabilities.

While we strive to protect your data, no system can guarantee absolute security. If a data breach occurs, we will notify affected individuals as required by law.

5. Your Privacy Rights

We respect your rights regarding your personal information. Depending on your location, you may have the following rights:

5.1 Access and Correction

Request access to the personal data we hold about you.
Request corrections to inaccurate or incomplete information.

5.2 Data Portability

Receive a copy of your personal data in a structured, commonly used format.

5.3 Deletion

Request the deletion of your personal information, subject to certain legal obligations.

5.4 Marketing Preferences

Opt-out of promotional communications by following the unsubscribe link in our emails or contacting us directly.

6. Children's Privacy

Our services are available to individuals under the age of 18 only with the explicit consent of a parent or legal guardian. We may collect personal and health-related information about minors strictly for the purpose of providing IV therapy services. Guardians are required to:

Complete all necessary consent forms.
Provide accurate medical history on behalf of the minor.

If we inadvertently collect information from a child without proper consent, we will delete it promptly.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. These include:

Session Cookies: To enable website functionality during your visit.
Persistent Cookies: To remember your preferences for future visits.
Analytics Tools: To gather data about website traffic and usage patterns.

You can manage or disable cookies through your browser settings. Note that some website features may not function properly without cookies.

8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any site you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Effective Date" will be revised accordingly. Continued use of our website or services constitutes your acceptance of the updated Privacy Policy.